map-marker Santee, California

A hard sell without respect for patient rights.

This is for Vitas Healthcare in Orange County, CA: Watch out - this is a hard sell company that behaves in unethical ways. We had a very informative phone conversation with them regarding possible hospice services for my dad. We got some great information which helped us understand the entire hospice process and requirements. That being said, once the phone call was over, we felt more like we were being sold than that my dad's care was the priority. They checked back with me a week later, as I had agreed to. I told them that their services were no longer under consideration because they were not a good fit for my dad at this time. Several weeks later, I got a follow-up phone call from them to go over what their staff doctor had discussed with my dad's primary care physician. We had never signed any type of waiver or consent form for them to access my dad's medical records, and I had made it clear that their services were not in line with my dad's needs at this time. They were going behind our backs to get this information. And calling to share this information with me was just another sales tactic. I didn't listen to their assessment, told them they had no right for their doctor to have contacted my dad's doctor and told them to remove us immediately from their prospect list. If my dad ever does need hospice care, Vitas won't even be on the list of companies to contact.
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User's recommendation: Watch your back.

Christel Niy
map-marker Los Angeles, California

Lies and no Follow Up

From the moment we spoke with Vitas at Ucla Med Ctr miscommunication has been constant. Vitas' bait and switch strategy, promise promise promise, don't deliver, apologize, underperform. You have to fight them to get things done. Equipment was provided late, medicines late, nurses late and NO SHOW! They tell you their strength is a bullpen full of nursing across LA area, this is untrue..
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  • Over promise
  • Constantly miscommunicate
  • Unreliable overpromise underdeliver

Preferred solution: Deliver product or service ordered

User's recommendation: Find a more reliable hospice provider

Iris G Dun

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Verified Reviewer
| map-marker Miami, Florida

Poor patient care